If you can’t do this, or if you have already spoken to your pharmacist and are still unhappy, you can contact the feedback and complaints team at your local NHS health board. If you’d like to make a complaint, please contact the pharmacy manager in the first instance. Most pharmacies have their own complaints procedures. Talk to the pharmacist so they can try to sort the matter out immediately. What if I’m unhappy with the service I have received from the pharmacy? This record is not shared with anyone else. However, if you always use the same pharmacy, the pharmacist can build a record of your treatment, which may help you to manage your condition more effectively. You don’t need to always use the same one. You can go to any pharmacy to buy medicines, collect prescriptions or use the NHS Pharmacy First Scotland service. You can ask to use the pharmacy’s consultation area or room if you want to speak to the pharmacist in private.
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